Nemo:

I changed the return policy to this but it’s not popping up on the website: Returns and Exchanges:

Customized Orders

We do not offer cancellations or refunds for customized orders once your order has been placed and processed.

Standard Orders: Cancellation

If you wish to cancel your order after it has been placed, we offer refunds with a retention fee based on the stage of processing:

If your order has been processed but not printed, a $50 USD fee will apply.

If your order is in the printing phase, a $100 USD retention fee will apply for cancellation.

Refunds and Returns

We stand behind the quality of our standard prints. If you’re not satisfied with your order, you may request a return within 5 days of delivery under the following conditions:

1. The product is unused and in original condition;

2. The product is not damaged by mishandling or shipping carrier damage; and

3. The product contains defects or quality issues and defects or quality issues are documented with photos. Defects and quality issues include errors such as misalignment, wrong colors (excluding normal shade variations from screen-to-print differences), or missing elements.

Returns process: Approved returns receive a replacement, correction, or refund (minus original shipping costs). 

Items damaged in shipping are not covered by this policy.

We reserve the right to refuse returns that don’t meet these conditions or appear to violate this policy.