Terms and Conditions

Returns and Exchanges:

Customized Orders

We do not offer cancellations or refunds for customized orders once your order has been placed and processed.

Standard Orders: Cancellation

If you wish to cancel your order after it has been placed, we offer refunds with a retention fee based on the stage of processing:

If your order has been processed but not printed, a $50 USD fee will apply.

If your order is in the printing phase, a $100 USD retention fee will apply for cancellation.

Refunds and Returns

We stand behind the quality of our standard prints. If you’re not satisfied with your order, you may request a return within 5 days of delivery under the following conditions:

1. The product is unused and in original condition;

2. The product is not damaged by mishandling or shipping carrier damage; and

3. The product contains defects or quality issues and defects or quality issues are documented with photos. Defects and quality issues include errors such as misalignment, wrong colors (excluding normal shade variations from screen-to-print differences), or missing elements.

Returns process: Approved returns receive a replacement, correction, or refund (minus original shipping costs).

Items damaged in shipping are not covered by this policy.

We reserve the right to refuse returns that don’t meet these conditions or appear to violate this policy.

Last updated: August 8, 2026

Sukoon Works operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Sukoon Works is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

Contact details including your name, address, billing address, shipping address, phone number, and email address.
Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
Account information including your username, password, security questions, preferences and settings.
Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send notifications to you related to your account, to process purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, to facilitate any returns and exchanges, to enable you to post reviews, and to create a customized shopping experience for you, such as recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services.
Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you online advertisements for products or services on the Services or other websites, including based on items you previously have purchased or added to your cart and other activity on the Services.
Security and Fraud Prevention. We use your personal information to authenticate your account, to provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and to secure our services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password or other access details with anyone else.
Communicating with You. We use your personal information to provide you with customer support, to be responsive to you, to provide effective services to you and to maintain our business relationship with you.
Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

With Shopify, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
With business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have a right to direct us not to share information about you to show you targeted advertisements and marketing based on your online activity with different merchants and websites. .
When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.
With our affiliates or otherwise within our corporate group.
In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy. Depending on where you live, you may exercise certain rights with respect to your personal information here Shopify Privacy Portal Link.

Third Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

Right to Access / Know. You may have a right to request access to personal information that we hold about you.
Right to Delete. You may have a right to request that we delete personal information we maintain about you.
Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
Right to Opt out of Sale or Sharing for Targeted Advertising. Depending on where you reside, you may have a right to opt out of the "sale" or "share" of your personal information or to opt out of the processing of your personal information for purposes considered to be "targeted advertising", as defined in applicable privacy laws.
Managing Communication Preferences. We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

You may exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below. To learn more about how Shopify uses your personal information and any rights you may have, including rights related to data processed by Shopify, you can visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required under applicable law. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.

International Transfers

Please note that we may transfer, store and process your personal information outside the country you live in.

If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at sukoonworks.support@gmail.com or contact us at 23 Wyndham Court, Bordentown NJ 08505-3182, United States.

All Sukoon Works pieces are made to order. Please allow time for both processing and delivery when placing your order.

Processing Time
Orders typically take 7 to 14 business days to process, as each piece is created individually.

Delivery Time
Once processed, orders are delivered within 5 to 7 business days, depending on your location. Total time from order to arrival is generally 12 to 21 business days.

Shipping Rates
Shipping is not free. Rates are calculated at checkout based on your shipping destination.

Local Pickup
We offer pickup in New Jersey, USA. If you would like to pick up your order, please email us with your name and order number. Pickup orders take 7 to 14 business days to process, and we will contact you by email to confirm when your order is ready.

International Orders
We ship internationally, with rates calculated by destination at checkout. Any customs duties, import taxes, or related fees are the responsibility of the customer and are not included in the purchase price. For high-value or international orders, we recommend purchasing shipping insurance where available.

Delays, Loss, and Damage
Every order is packaged carefully to protect against damage in transit. Once a package leaves our hands and is in the custody of the shipping carrier, Sukoon Works is not responsible for delays, loss, or damage. Processing and delivery times are estimates and are not guaranteed.

Order Changes
If you need to make a change to your order, please contact us as soon as possible. We cannot guarantee changes after 24 hours from the time your order is placed.

Terms and Conditions

1. Orders & Payment

All orders are made to order and require full payment at checkout unless otherwise agreed in writing. By placing an order, you confirm that all names, dates, wording, and details provided are accurate — Sukoon Works is not responsible for errors resulting from information submitted incorrectly by the customer.

Sukoon Works reserves the right to decline or cancel any order, including custom commissions, at its discretion, with a full refund issued for any work not yet begun.

2. Custom & Commissioned Work

Custom commissions begin with a consultation to confirm scope, timeline, and pricing before work starts. A non-refundable deposit of 50% is required to begin most commissions, with the balance due before final production and shipping.

Because custom work is personalized, cancellations after work has begun may not be eligible for a full refund. Any refund for a cancelled commission will reflect the design and production time already completed.

3. Proofs & Revisions

A digital proof will be shared for your review before any piece goes into final production. One round of revisions is included; further rounds may carry an additional fee, which will be communicated before the work begins. Once a proof is approved in writing, Sukoon Works is not responsible for errors that were present in, and approved on, that proof.

4. Processing Time & Shipping

Estimated processing times are provided at the time of order and are approximate, not guaranteed, as each piece is designed and produced individually. Shipping timelines are separate from processing time and depend on the carrier and destination selected at checkout.

Sukoon Works packages every order carefully to protect against damage in transit, but is not responsible for delays, loss, or damage once a package has left our hands and is in the custody of the shipping carrier. Customers are encouraged to purchase shipping insurance for high-value or international orders where available.

5. Returns, Refunds & Damages

Because each piece is made to order with customer-specific details, custom and personalized work is not eligible for return or exchange.

6. International Orders

International shipping is available at checkout, with rates and estimated delivery calculated by destination. Any customs duties, import taxes, or related fees are the responsibility of the customer and are not included in the purchase price.

7. Portfolio Rights

Unless otherwise agreed in writing, Sukoon Works retains the right to photograph, display, and use commissioned artwork — including customized Nikkah contracts — for portfolio, website, marketing, advertising, competition, exhibition, social media, and other promotional purposes. If you would prefer your piece remain private, please let us know before work begins so we can note your request in advance.

8. Copyright

Sukoon Works retains copyright ownership of all original artwork, designs, and calligraphy created for clients, unless copyright is expressly transferred in a separate written agreement. Purchasing a piece from Sukoon Works transfers ownership of the physical (or digital) item itself, but does not transfer copyright or intellectual property rights in the underlying design.

9. Your License to Display

When you purchase a piece from Sukoon Works, you receive a personal, non-commercial license to display and enjoy that artwork. This license does not permit you to reproduce, copy, scan, digitize, modify, resell, sublicense, or otherwise commercially exploit the artwork without prior written permission from Sukoon Works.

10. Custom Designs & Reproduction Rights

While every custom commission is personalized for you, custom does not mean exclusive. Unless full design exclusivity has been purchased separately and confirmed in writing, Sukoon Works retains the right to reproduce, adapt, or recreate any artwork — including custom commissions — for other customers, the general collection, or future original works. This includes designs, layouts, motifs, and artistic techniques developed as part of your commission.

11. Intellectual Property

All website content, photography, logos, product designs, graphics, and written material are the intellectual property of Sukoon Works and may not be copied, reproduced, or used without prior written permission.

12. Customer Photo & Review Use

By voluntarily submitting a photograph, testimonial, or review — whether by email, social media tag, or direct submission — you grant Sukoon Works permission to display that content on our website, social media, and marketing materials. Where required by applicable law, we will seek your explicit consent before use.

13. Limitation of Liability

Sukoon Works is not liable for any indirect, incidental, or consequential damages arising from the purchase or use of our products, including but not limited to delays, missed events, or dissatisfaction with subjective design choices approved by the customer during the proofing process. Our total liability for any order is limited to the amount paid for that order.

14. Religious & Cultural Content

Sukoon Works takes care to ensure accuracy in any Qur’anic verses, duas, or religious text included in a piece, and reviews such content before production. Customers are encouraged to note any specific wording, school of thought, or regional convention at the time of order. Final approval of a proof is considered confirmation that the customer has reviewed the religious content for accuracy.

15. Changes to These Terms

Sukoon Works may update these Terms & Conditions from time to time. Changes will be posted on this page with an updated “last updated” date. Continued use of the website after changes are posted constitutes acceptance of the revised terms.

16. Governing Law

These terms are governed by the laws of the State of New Jersey, United States, without regard to conflict of law principles.

17. Contact

Questions about these terms can be directed to sukoonworks.support@gmail.com.